Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We only replace items if they are defective or damaged.  

To start a return, you can contact us at superscalerinfo@gmail.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you want an exchange due to a defective or damaged product, we will pay the cost of shipping the replacement product to you.  

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please do not send your purchase back to the manufacturer.  Please email us at superscalerinfo@gmail.com and we will give you the address that the product should be sent to depending on the brand.

You can always contact us for any return related questions at superscalerinfo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.